FAQ

Shipping

Due to the size of the Bikebox, the most cost effective way to ship it is through a freight company.  They typically deliver to a loading dock of a building so there is some detail to have them deliver to you.  Someone MUST be available at the time of delivery to meet the driver curbside to accept the product and sign for it.  Please enter the name and phone number in the Shipping information at checkout. 

The shipping fee quoted in the shopping cart is for Business Delivery.  Deliveries to residential curbside addresses are available for an additional $50 Home Delivery Fee.  If you want it delivered to your home, please add Home Delivery Fee from the Products page to your order.  This is to the curbside and not inside of a home or apartment building.

Can I pickup the Bikebox?

Pick up is available at our partner location in Orange County, CA.

How can I lower shipping costs?

Buy together with a buddy or teammate and split the costs! 

Cancellations

Cancellations will require a $35 processing fee.

Warranty

Please contact Bikebox Alan for any warranty issues here